Refund & Return Policy

NJTruck Parts always go out of the way to assure that you are Satisfied with our complete line of products we offer. Although we go the extra mile to ensure your satisfaction, the company understands that there may be reasons from time to time that could cause the need for a product return.
We will honor returns under the following circumstances:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:

  • The product must be shipped back within thirty (30) days of your purchase date.
  • Shipping charges would be bared by sender
  • The container/product is unopened and in “factory new” condition.
  • All returns require prior authorization number.
  • No returns or refunds without receipt of purchase.
  • Electrical and special order parts are not returnable.
  • Parts with torn, damaged, missing, opened, or soiled packaging are not returnable
  • No refund on damaged or warranty parts. They will be exchanged only (“condition apply *)
  • Cores must be in original container and returned within 30 days of invoice date for Credit
  • Please call our offices at 1-855-498-7509 to obtain a return authorization number.
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
  • Few restrictions on product returns apply.

Return

Returned merchandise sent to our Warehouse in unopened, factory new Conditions that include a return authorization number will be honored as a return.

  • No returns will be accepted after 30 days.
  • Special orders are subject to a 20% restocking fee.
  • Processing returns using a credit card are subject to a 3% card convenience fee.
  • RPS does not accept Returns on the products listed below.

Any warranties on the product sold hereby are those made by the manufacturer. The seller hereby expressly disclaims all warranties, either express or implied, including any implied warranty of merchant-ability or fitness for a particular purpose, and the seller neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of said product.

Need help?

Contact us Call us: +1 (908) 821-8777 for questions related to refunds and returns.